Panera Bread

Honestly I’m only giving two stars bc I’m a regular and the daytime people are usually pretty good. Tonight I had one of the worst experiences at this location on Sheridan. Like a previous review stated the drive thru was closed when I arrived at 838 but the app had allowed me to order through the drive thru. I drove up to the window bc my order included a drink I can only get behind the counter (one of the ice teas). The people inside watched me, sat on their phones and ignored my being there. I did end up going inside for my order and I get that you don’t want to be there but also maybe think about the possibilities of what the person on the other side has going on, maybe they have a sleeping child, maybe they’re not feeling well like a previous poster mentioned, maybe they’re exhaus

No one in line when I arrived, and put in my order of a sandwich and iced tea in at 12:48pm according to the receipt. The food wasn't ready until 1:24pm, and they were out of ice tea. The open tables were dirty- the food was fine, pretty average, but a 36 minute food wait makes this an impossible place for lunch break.

Gave my pickuo order to someone else and had to wait 30 minutes at pickup window for them to remake. Then get home and have the wrong sandwich. Call then and drive back to have to wait another 20 mind in Drive thru line. By the time I got to eat mine was cold and too much balsamic. Very poor experience.

Ordered a rapid pick up and wanted to go through the drive thru since I have the flu and I was trying to be considerate of other people. They closed the drive thru 30 mins early. Never been to a Panera that did that, it’s ridiculous. Girls behind the pick up counter were rude and snappy too. They told me they close it early everyday; as if I’d know that, I’m not a regular here for a reason. This is the 3rd time I’ve had a bad experience here, y’all need to do better.

Fire the manager TODAY!!! 35 minutes for my order and only 4 people in the store. I wouldn’t even worry about my time being waste, more importantly, 2 paramedics were ordering on their lunch break and after about 20-25 minutes of waiting, they just left. It didn’t look like they got a refund, they just stood waiting for their order to be ready then they walked out without getting their order. I swear can you guys please pull up the order preparing times between 10-11:30 on 11/30? One order was coming out every 10 minutes it was embarrassing. I saw all the workers looking around at each other very very confused and not moving with purpose. I will survive, I got my food after a long wait but I felt very bad that the paramedics had to skip their lunch when the store was not busy at all. The f