Panera Bread

Over the last year once was a great and convenient lunch option has turned into an incredibly frustrating situation. While the food quality has remained the same, the service has gone horribly downhill. It doesn’t matter if you give them 20 minutes or 45 minutes… your take out order will not be ready when you get there. They have a sign that essentially says they get pushed refund care orders. So, a sandwich takes 45+ minutes. To test, I went to the Mount Laurel location, and placed a lunch order for pick up in 20 minutes… and it was ready when I got there. No issues. Nixon drive just doesn’t seem to value carry out anymore. No idea why they offer pick up times… because they’re never honored.

Most of the time when I go it’s ok. The food is decent. Sometimes they are working on the drink area so it’s impossible to get lemonade and the soup is cold. I told the manager she blamed contactless ordering, that it was sitting there but I placed the order in the parking lot just before walking in. I get that things happen but instead of apologizing and just fixing it she placed the blame on me for it sitting. Would I go back ? Probably. The food isn’t terrible and it’s clean.

We had a great time at this Panera. The employee named Weston was super friendly and extra kind. He helped me bring my food to my table. I had the tomato soup and would get it again! Definitely recommend coming here over other Panera locations.

I went and had a terrible experience. Their customer service is a disgrace and I will not be back. I went and ordered a sandwich (I had to make an account just to order the sandwich). After ordering and paying, they tell me they don’t have the bread for my sandwich but they could offer something else which is was a price difference. Instead of accommodating me, I watched them make someone else a sandwich with the same bread in my face. I asked several times for different options, a bigger slice of bread to match the price, or anything really. They only offered a refund and told me I would have to reorder? Why if I paid and nothing was announced about the lack of supply until after I paid, that’s not my fault and I should not have to wait for a refund and spend more of MY money for a mistak

I ordered the new spicy chicken for my 8 yr old grandson thinking it would be way too big. IT WAS $11.00. it was so small I had to order him kids Mac and cheese when it did not fill him. First pic is the menu pic second and third were the actual sandwich. It was a normal size hamburger bun and the chicken did not even cover it. $38 dollars for lunch for two kids and adult and I got the value meal..... ridiculous