Panera Bread

My wife and I ate at this Panera by Lowe’s Home Improvement December 31st. We hadn’t been there in a while but the food is consistently the same and they change some of the seasonal offerings. The people taking the orders are generally pleasant, patient and helpful. However they have a tendency to neglect to offer the side item choices and assume you want the baguette. I am diabetic and cant eat bread which is disappointing because their Chipotle Chicken Avo Melt is delicious. We usually order a salad each. This time my wife met me there and ordered before I arrived. We each had the Southwest Chicken Ranch which is very filling, loaded with chicken strips and Avocado slices, grape tomatoes, roasted corn, fresh cilantro, blue corn tortilla strips, and drizzled with chipotle aioli.

Why offer delivery on your website if you don’t have the infrastructure in place to complete it? I ordered delivery on Panera website. No tracking updates other than order received. After an hour I called the store and the food was ready and had been sitting there. They said it should have been assigned to a Door Dasher and to call Door Dash. I never received anything from Door Dash so how am I supposed to contact them about this order? The employee didn’t know what to do and said we could just wait that someone would probably come pick it up at some point. Um no. I paid a lot of money for the delivery fee and the food was just sitting there - it’s not going to stay good forever. I told them we were coming to pick it up and asked if they could speak to the manager about refunding delivery

I've only been here twice.And the service is excellent.I love dealing with some of the people that give excellent customer service and this was above and beyond.Thank you to the lady running the drive through

We eaten at this location 2 times and the second time unfortunately i got food poisoning from eating a salad and sandwich. I really think it was the salad because the sandwich was hot. As much as i loved it i thought it tasted funny. I ate it not knowing i would be sick for 5 days. Just wanted everyone to be aware. I love this place but scared to go through this again! The lady there who helped us was very nice and helpful…. service was great!

5 stars in my book! Stopped by to get my daily fix of cinnamon crunch bagel- chefs kiss AS ALWAYS. Sliced & toasted! Everyone was really kind in assisting me and very warm. I will be back when I’m on this side of town. Awesome team!