Panera Bread

We placed an order for a dozen bagels this AM. It took them 35 minutes to prepare it(not an exaggeration). The Cinnamon Crunch bagels were 1/4 of an inch thick and burnt, the Asiago Cheese Bagels were 2/3s the diameter of a bagel, puffed up like bread bowl and awful and none of them were sliced like we requested…I don’t leave Google Reviews, but this is the 3 straight time that a Panera that we’ve been frequenting for 4 years has had abysmal service……

Update: Panera and Einstein Bros Bagels are owned by the same German company JAB holdings. Why don’t they just have the nearest Einstein supply each Panera with the perfectly fine bagels every day? This would obviously be beneficial to both of the divisions. Panera should not be attempting to sell chunks of dough and call them bagels. I have never seen a triangular bagel that was so chewy that I felt like I was never going to swallow. The asiago bagels were big chunks of dough that didn’t resemble a bagel in any shape or form.

if i could give 0 stars i would. this is my 5th time in the span of quite a few months where this location has messed up my order in the drive thru every time, whether it be a completely missing item, or the wrong item. this is the second time i’ve ordered 1 soup and gotten a completely different one. my receipt says autumn squash, yet i received broccoli cheddar. 50% of the time, the sandwich i order with no bacon comes with bacon on it. i’ve had orders where they completely forgot to put an item i paid for in the bag. i love panera food, but this location fails me every single time. would you pay $18 for this? (croissant not included in image)

No one to take order at counter. You must figure out their kiosk. Place what you hope is your order, tells you to get a pager and enter its number. All pagers are discharged. 25 minutes later they announce our order is done. It is wrong. They fix the order, it is burnt. Wait 15 minutes to speak with the manager...again. If you want Panera, try the one on Shawnee Mission Parkway. AVOID THIS LOCATION!

Came to enjoy breakfast on a Sunday and was nearly impossible with an employee on break (?) talking on speakerphone the entire time. Not sure what’s up with people these days thinking everyone wants to hear their entire conversation. Pick up the phone & talk. Ended up leaving because my husband and I couldn’t barely talk with the loud speaker conversation next to us.