Panera Bread

Food and service have gone down. Counter help is sometimes missing. Coffees are empty or stale. But prices keep going up. And then up some more. A shame. The cinnamon crunch bagels look like want to be with nearly no topping. Wait, bagels are getting smaller. I may just have to pass on Panera.

Our flatbread pizza sat on the counter and got cold while waiting for the rest of our order. It was tomato soup sauce and not cut all the way through. Our Sandwhiches we halved when ordered whole AND it was acknowledged the change of 2 things on my sandwhich and it was STILL MADE WRONG! We spent $80 to have cold food and wrong food. I should only have to state what I want when asked ONE TIME. Sweet tea was syrup water with a slight light light brown tint.(def not drinkable) Will NOT be going back and wasting time and money. Do better Panera! (This is a trip after they messed up an order about a month ago, decided to give one more shot and STILL messed it up in person)

I have ordered online pickup numerous times. I have never had an order correct. Check your bag before you leave the store, just because you order a chicken salad doesn’t mean it will come with chicken.

The lady who took our order was really nice and friendly. We did a 1 for 2 or something like that. Half a tuna sandwich and a half strawberry salad and a cookie and everything was really good. More than enough food..

The food and bakery items are very good — always fresh and high quality. Customer service is generally favorable but can be inconsistent. My main concerns are that tables often aren’t cleaned quickly enough, and the coffee is frequently lukewarm after 2 PM because the containers aren’t kept filled. Those areas definitely need attention.