Panera Bread

It’s your standard Panera Bread but you can tell they lack quality assurance. First off, i arrived at my designated time and it took an additional 10min. It was only a half sandwich and an apple. They seemed busy so I did cut them a little slack…. And then i got my food. The onion on the Mediterranean sandwich made it under the bread instead of inside of it. lol. The bread was soggy from the sauce which is odd because I picked it up right when it came out and ate in the parking lot so that tells me it was prepared earlier and just wasn’t put out on the shelf for pickup. I’m not sure if it was turkey or chicken since I didn’t eat it but there was meat in my veggie sandwich. Lucky for them I’m not a vegetarian because if I was I would’ve been very, very unhappy with meat being on my veggie

For a sandwich entree, the French dipper, I would expect 2 cups of the dip. One part of the sandwich took up the whole single cup of dip they gave me. And it wasn't like this was filled up, they put half a cupful inside of the cup. What am I supposed to do with the other sandwich?

This place is gross, nothing like the other ones I’ve been too. Expired cream cheese because I got it separate on the side, the bagel was grilled and stale. Coffee you have to make it yourself ? No not into that at all touching everything everyone else touches. No half and half in the bottle. The covers have the hole so it spills all over the place and I didn’t fill it up for the reason. Not worth the price. I will be refunded but that isn’t the point. Clean up your act and the kitchen staff. ******Update on review never refunded on my debit card as promised.

Lunch on November 4, 2025, the woman at the register with a blonde ponytail was very pleasant, good customer service skills, actually went to every table checking on customer’s orders. Then I saw her clearing tables also. The “Grilled” Cheese I ordered was just soft bread with a piece of cheese, not grilled, toasted or buttered! Not a “Grilled” sandwich at all. The new location is not as nice or comfortable like the former Smithfield Commons one. Good Green Agave Tea and Cob Salads.

I travel to this area on business often and this is not the first time this Panera has disappointed me. I just picked up my salad and my soup and drove several miles back to my hotel. I opened the salad and not only is it filled with lots of stems and very little lettuce but I have two Green Goddess salad dressing cups that do not have a teaspoon of dressing in either one. If you combine the two you wouldn't even get a half of a container. My expectation is when I pay $16 for a salad that I get all the condiments that go with it. I won't be visiting this location again