Panera Bread

I definitely don't recommend Panera because they don't do what you ask them to do and they do things their own way. I had previously ordered bread, bought it, and asked them to heat it up, but they didn't. A friend had heated it up before and was actually helpful, but the current employee isn't helpful and I really didn't like this situation. I definitely won't be coming back.

I went to this branch of Panera bread on August the third and I was served by a lovely sweet lady named Beverly. Not only was Beverly helpful, but she also helped us with a smile plastered on her face. She insisted we take our time and not rush stressing upon the fact that we are customers and she’s glad to help out. She let us take our time and did not rush us or huff. We accidentally ordered something wrong and she insisted on correcting our order without letting us pay a single penny. Besides Beverly’s amazing service, the food tasted great. The bread was fresh and soft, the soup was warm, and the coffee was great. I think this is one of the best branches there is if not the best. Their coffee beats any other coffee shop any day any time. I will gladly come back to this branch both foo

There was a piece of hair in my breakfast sandwich… nobody is wearing hair nets or something to prevent hair in food. Super unsanitary, one male didn’t have a hat just with hair in front of his face looking like he just woke up.. I understand things can get busy with a rush but everyone should have at least hair nets since it is a restaurant.. just very gross.

The new menu is terrible. Wish was the same when I was a teenager. Many sandwiches and breads are gone 😢 Cashier was friendly and polite but the manager Brian was not the best example. As a manager he should learn how to be friendly. Specially after someone say HI! And ignoring the customer

Food is almost always good. Atmosphere is generally clean.That said, when someone scheduled a pickup for 10:20 and the staff put it out at 08:50, then pulled it to the back and left the customer sitting at Rapid Pickup for an order that was 20 minutes late, maybe offer an apology to the obviously upset customer instead of flying in with snark under the guise of customer service byetting loose an obnoxiously loud, "Happy Holidays, Merry Christmas," to that customer, and only that customer, as they walk out the door. Entertaining yourself just cost you this new, local, potential customer. Then again, it's your business - maybe your current customers pay for the snark. I surely don't.