Panera Bread

I had the most pleasant experience at Panera on Friday. Nicole took our order in the drive through. She was very patient and recommend some new items since the sandwich I usually get was discontinued. She was very kind and professional at the window pick-up. So many people are quick to complain. I wanted to make sure this team member gets the recognition she deserves. Thank you!

I love Frankfort Panera because of Maddie!! She is always smiling and so happy when I get my Sip drinks. She is an assett to Panera and should be the face of Panera Frankfort. I wish more college kids where like her with her work ethic ❤️ Jaimie

UPDATE: Lakesha emailed me within a day to offer me a free Pick 2 voucher and was pleasant and professional. Thanks Lakesha. I visited Panera in Mokena, IL on RT 30 today and was very disappointed with the chicken noodle soup. I ordered a bowl which cost $8.59 and got a half bowl of lukewarm soup. I won't be ordering the soup or the almond pastry again ($4.39) which was average. Also there are few to no options for diabetics in the drink selections

Grabbed a few leaves of bread for Christmas Eve dinner. Love their bread but price went up and size smaller! Wish drive thru was limited menu or pick up orders only. Or maybe they could have a waiting area for those who order stuff that takes a while to make?

This is my second time visiting this location and each visit has been top notch. The staff is professional and friendly…except for one employee who jumped to conclusions when I was going to make certain they had clarity on the way my sandwich was being prepared. She thought I was inquiring if my food was ready. I felt I was being misjudged. Each time I visited I noticed the manager Abe going above and beyond for customer satisfaction and he is truly an asset to Panera Bread. Keep up the great work team!