Panera Bread

Took almost 45 minutes to make 2 sandwiches. A friend ordered a customised sandwich (and paid for the toppings) and received none of the toppings they asked for. Because the restaurant wait was so long, they couldnt even go up and ask for the correct order because they were afraid it would take another 45 minutes. Terrible service, terrible food.

I was really excited for this restaurant at ft lee but now that it’s here the service is horrible. 20min for a cream cheese bagel and a coffee at 7am is crazy. I was the only one in the store too.

They do get pretty busy during lunch time, but a good way to deal with it is ordering ahead in the app. They will email you if there is a delay and also whenever the order gets done, so we just ordered in advance and headed over to pick up once we got the second email. Staff is friendly and food is pretty good. They will get more practice and speed with time.

Been stationed here since 2022, now when I’m about to PCS they open! I’m not mad! My husband told me he’s hungry this morning while at work, I got on the Panera app and ordered him a breakfast sandwhich, coffee, and muffin and he hit drive thru and ready in ten minutes! Too bad yall didn’t open up a year or so ago, yall would have gotten half my paychecks! All jokes aside, thanks for opening, the drill sergeants and instructors will appreciate this quick pick me up before work, lunch, or after work heading home for the family! Thank you to Panera employees for doing a great job thus far, and thank you to Fort Lee for finally opening up OUR Panera bread! (If you don’t have the Panera app, download, to gain points to every purchase!) Much love- Robyn <3

So grateful to have a Panera on post! I order ahead of time, others should do the same!! Great customer service here, very professional, respectful and friendly!! The Panera team are doing a great job!! 👏🏽