Panera Bread

Horrible experience at this location run under the most unprofessional GM!!! I used the kiosk to order my sandwich, and asked for a spread on the side. This is what I got. Since we were traveling, I called the store and prepared pics to send to ask for my $ back. Kathleen the GM picked up and proceeded to tell me I didn’t select on the side when I double checked that I did as habit now! Then she tells me I have to bring it back to get my money back because it’s company policy. This is also a lie. Nevertheless we weren’t yet too far away so I took it back. I showed her the sandwich, got no apology or any remorse.” Just ok we can make it again, and you want the spread on the side? “ I’m yah! By this time I had enough, and just wanted my money back. She went back and came back and told me she

Went there last week and had chili, plastic drink lid in the bottom of my bowl. Was refunded for my chili. Went again this week, chili and toasted cheese, waiting for my food, no one ever called my name. After about five minutes, I went up there and there my food was sitting barely warm, but one of the people getting food ready had enough time to talk to a friend at the counter for over 20 minutes!! Do better Panera!!!

After today’s experience at Panera NEVER AGAIN will I spend money at this location!! Kathleen rang in the wrong order and when i pulled back around the drive thru she had a very unpleasant tone -demanding the wrong soup back before I could receive the correct soup, Which working in the food industry and being a manger myself for years we would NEVER talk to our costumers in a rude tone or try to make it the customers fault ESPECIALLY if it was on the company! After handing the leaking soup back which also got ALL OVER my car I asked for some fresh napkins so I could wipe the soup off my hands and car. Kathleen then decides to keep the same rude tone saying “There are napkins in the bag” with a grin on her face. I then tell her “I have soup running down my hands going all over the place ca

The service was fast and friendly on this visit. Quite a nice departure from other locations forcing the iPad ordering. I was greeted promptly, my order taken quickly and accurately, and I even allowed an upsell. It was quite quiet even with a steady stream of customers flowing through because they were efficient.

If I could leave a zero-star review I would. The last 3 times I have visited, I've noticed the utter lack of anything resembling basic interaction skills or common courtesy, but my visit today takes the cake. Upon ordering my simple "pick 2" in the drive through, I heard a very audible sigh through the speaker, and a request to repeat part of the order. So I did and got "Okay. Pull up." At the window, one employee gave me an amount and took my card, and after a couple of minutes, another employee came to the window, thrust the bag at me with no comment whatsoever, then walked away. Look, I get it. Some jobs just aren't fun. I'm sure those working in the food industry face their share of jerks in the public space. But if you are going to work with customers, shouldn't you have some sort of