Panera Bread

I have been a client here for a longtime. Things have changed. Today on September 8th 2025. Nobody at the cash register to take orders. They expect you to order from a tablet. No more interaction with the employees. That’s unacceptable. I walked in the restaurant around 1:30 pm. No good afternoon. No one to take my order. This company needs to turn things around. The world is still made of people.

So my order came to $48.00. I went to pay with a $50 bill. My change back was only $2.00. They said they can't take a $50 bill. I understand not having change if my total was like $5.00. But my change back was supposed to be only $2.00. This doesn't make sense, I purchased 4 meals. Im sure many other people's totals come close to $50 as well when purchasinga few meals together. My payment shouldn't be refused maybe the cashier doesn't know how to make change.

Male worker, who appeared to be either a teenager or young adult in his 20s had strong body odor and it was noticeable as soon as you walk in the door. Every time he walked away from the counter the smell disappeared. It was not a food smell. It was body odor /armpits. This is not something we as customers should have to deal with.

WOW, horrible experience, place has changed completely. No one talks to you and you get cold coffee and cold oatmeal. place has taken a turn for the worse, and what is even more concerning is there is no Fresh Bread? Last time I checked it is Panera Bread? I saw them take a frozen dough put it in the oven and heat it up. Same with there soup? Why is is frozen?

Crazy—| don't usually write reviews, but I felt like this needed to be said. I stopped by around 9pm, and the guy at the counter clearly didn't want to be there. I was being polite, saying "thank you" and have a great night," and it honestly felt like / was the employee. I'm new to this part of Long Island, and this interaction didn't feel welcoming at all. Even one of the other employees seemed to notice the attitude, which says something. I get that people have rough days, but some basic customer service and a little politeness go a long way. With a bit of coaching, maybe things could improve-but right now, not a great first impression.