Panera Bread

Wow the food was bad. $12 for this. Staff was nice and the restaurant looked very nice and is the old style of Panera.

This location was sort of on the way in our direction of errands. Thought we'd use up the end of a gift card I had in my account. It used to be that gift cards were connected to your account or phone number. Well, no longer. Ended up stepping out of line and sitting at a table to order on my phone app. It worked, and it came out quickly. However, when I ordered on the app, I had inadvertently not changed the bread on the item, the associate knew and gave me the bread I had originally ordered from the counter. Excellent attention to detail. Our food was hot, yummy and everyone was kind and cheerful. Really good experience. Wish this one was closer to us! This should be the standard for all locations. Thanks team!

Seemed very disorganized. Team members were chatting loudly behind the counter about taxes, wages, etc. Mentioned that a regular customer, "Mr. Annoying" was about to come through the front door. Out of most bagel options. When I asked for skim milk, I was handed the entire gallon container and told to take as much as I needed. Temperature inside was brutally cold, even with the fireplace on. The carpeting, seats, and tables are all worn out and dirty.

I'm a big fan of this specific Panera Bread location. The restaurant is always clean, the staff members are nice, and I have never had any complaints with the food. I have a Panera Sip Club membership and typically work 9-12 hours per week from various Panera locations(Mason, Kings Mill, Tylesrville, etc.) Blue Ash is my favorite.

Always incredibly slow, not communicative or friendly, and they never get my order correct. Just had my last straw after waiting in line for 10 minutes and when I got to the counter the employee wouldn’t speak or make eye contact so I just left.