Panera Bread

Panera bread is for everyone yet feels special to each person. This Panera I've been to (a lot of them all over the country) has it's own charm. Here in Baton Rouge it's a family style southern sweetness. Ted and Tim manage this location with the same energy a southern diner provides. Hot coffee and Tea. Baked bread as soft and tender as my French mother baked it. Thank you for every wonderful experience I have when I eat at this location. Wifi is fast and the service workers behind the counters have a smile that will warm any cold northerner such as myself.

Waited for 30 minutes to pick up a DoorDash order. Gave the name multiple times and asked if they had the order and was given no response. The order had to be remade after waiting 25 minutes as it got sent out through drive thru

I tried the Panera Bread mobile app for the first time. I ordered the Greek Salad and the black bean soup. It was flavorful and filling. Even though the app had a glitch, the customer service at the store was exceptional. They made sure my order was accurate and timely.

I ordered food from Panera Bread for delivery, and the experience was incredibly frustrating. The app never updated past “order being prepared,” and I was never notified that my order couldn’t be delivered. By the time I checked again, the store was already closed—yet the app still showed my order as “preparing.” Unfortunately, this isn’t the first time I’ve had issues with this location. Deliveries consistently take longer than the estimated timeframe, and the food almost always arrives cold. Tonight’s experience was the final straw. If Panera wants to keep customers, they seriously need to improve their delivery system and communication.

First of all this is one of the best Panera locations in Baton Rouge from the wonderful service to wonderful team members. The tall black one is very helpful and knows how to extremely multitask without being thrown off track. PS: The sandwich and soup combo is wonderful as usual.