Panda Express

I’m so unbelievably disappointed in my mobile order. I specifically ordered the Protein and Fiber plate which comes with greens, kung pao chicken, and string beans chicken breast. I did not get kung pao chicken, but instead received orange chicken which I do not like. I thought “fine, at least I have my string beans chicken breast”. Incorrect. All I got was three tiny pieces of chicken as seen in the photo at the top right. So while the rest of my family enjoyed their meal, I got to enjoy leftovers from the fridge. Though I did get a refund for the plate, this is still absolutely unacceptable. This is not the first time I’ve been disappointed in my mobile order. I would suggest ordering in person to make sure you are given what you order and not all vegetables.

Amanda is an absolute pleasure! I wasn’t sure what I wanted, but she was patient and super super helpful. She was working the line and drive thru. When she saw something was low she let the cooks know and got it filled as soon as it was low!!! There was another young man who helped start my order as well and he was super sweet! As someone who’s always worked in customer service I always want to give a shout out to employees who you can tell go the extra mile!!! I will definitely be coming back here every time I come to falcon because the customer service was excellent, and it always makes a meal even better!!! I’m not sure if Amanda is a manager, but I’d definitely promote her as soon as possible if I was her GM!

Went to pick up dinner for myself. Got the bowl of white rice and the original chicken. The drive thru window took forever even though there were only 3 cars in front of me and the bowl is so small there was maybe 5 small pieces of chicken and less than half a bowl of white rice. I can get alot more food at Teriyaki Madness for almost the same price. I wish i could upload a picture here to show how small it was. I Won't be returning here their portions have definitely gotten smaller.

Everytime we go here. Plates, bowls, all of it... I feel like they skimp me and my kids. Its so annoying. I get a bowl and get about 4 bites of meat. Sick of this location.

First experience trying out this brand new Panda Express. My wife’s online order was incorrect as it was missing the shrimp and fried rice. Called in the issue and had to go back to get the shrimp and rice. It wasn’t prepared when I returned and had to explain it to the cashier. There was no apology by the manager or any apology by the cashier as she got and bagged the two missing items. We did speak to the manager Paul, when I got home the second time, who did apologize and offered a free meal the next time we come in. When we did finally eat our dinners we found the fried rice was undercooked, dry, and hard, and the broccoli consisted of stems only. Hopefully they get better as Panda Express is one of my wife’s favorite restaurants. Me, not so much, and doubt I’ll return. If things don