Panda Express

We received our order from door dash. The bag was sealed and the driver was great! After opening the bag everything went down hill. A container labeled Dr Pepper had beef and vegetables of some sort, the rice was burnt and tasted burnt, the original orange chicken was great the first few piece and then got spicy like they tried to fill the container with spicy and threw in some original on top. The lemonade was the only thing worth having at this point. We tried to reach out to the store to rectify the situation just to learn that the number didn’t work. It was no longer in service. Panda Express is one my favorites and this experience with this Panda Express was rough. And sad.

I had a terrible and deeply disappointing experience at the Panda Express located at 523 Harold Bentley, Fairbanks, AK. I placed an online order for a string bean chicken chow mein bowl and a bigger plate with three items: chow mein, orange chicken, grilled teriyaki chicken, and one other item I forgot. The system allowed me to check out smoothly, even though I missed selecting a third item, and when I arrived, the staff didn’t raise any concerns. At the drive-thru window, the staff appeared confused—they couldn’t find my order, and at one point, I saw an employee take my item away and then bring it back after some time. I still don’t know if my original items were swapped or altered during that moment. When I opened my order, it was completely wrong. Instead of the string bean chicken cho

It has been months since I moved to Alaska. Since the first time I experienced the service here to the point where Haidee took the front charge, a lot has changed. I understand working in food industry gets very hectic and chaotic. I used to be a manager for local chinese restaurant back in Los Angeles and I know sometimes shit happens. But Haidee stays humble, focus, sharp, and calm regardless the situation. The manager also took care of the entire store, juggling between one spot to another in succesion. I have not seen the spicy lady as often now but Haidee and Carla have been taking care everything with sincerity. Customer service is at peak now with Haidee being in charge at the frontline. They should keep it that way. Food wise, always amazing! Ive had Panda express since forever a

The food is ALWAYS fresh, the staff is always so nice & attentive! We placed a mobile order tonight that wasn’t quite ready yet, the staff communicated with us and rushed to get it ready!! One of the best locations I’ve been to!! Love love love your team!

Went to Panda Express today and was disappointed. The chow mein had barely any noodles and was pretty much all cabbage, the orange chicken had way too much sauce and was hard to eat because the sauce was just way over powering. What the heck panda? I usually love going there but today I was not pleased at all. Do better!!