Panda Express
Benbrook, TX · Chinese restaurant
- Address
- Panda Express, 8656 Benbrook Blvd, Benbrook, TX 76126
- Phone
- (817) 249-2997
- Website
- www.pandaexpress.com/locations/tx/benbrook/1970?utm_source=google_gbp&utm_medium=organic&utm_campaign=websitelink
- Status
- Closed · Opens 10 AM
Panda Express is a restaurant located in Benbrook, TX. It is one of 48 restaurants listed in Benbrook. Its 3.2-star rating is slightly below the Benbrook city average of 4.0 stars. There are 10 photos associated with this location.
About Panda Express
Discover bold flavors and fresh ingredients at Panda Express in Benbrook. Located at 8656 Benbrook Blvd our restaurant offers a delicious array of Chinese-inspired dishes, from our famous Orange Chicken to savory Beijing Beef. Whether you're dining... More
Hours
| Saturday | 10 AM–10 PM |
Customer Reviews
Went for lunch and had a amazing experience, all the workers were friendly. And Ms Denice was very polite when taking my order. She helped my order go through without any hiccups. She was the goat.
I decided to try Panda Express and, unfortunately, the experience didn’t impress me. The food was decent but lacked the authentic flavors I was hoping for. The orange chicken, which is usually a favorite, was too greasy and not as crispy as I expected. The fried rice was a bit dry, and the vegetables in the mixed entrée felt undercooked. The service was fast, and the staff was polite, but overall, it felt like a standard fast food chain rather than a place for quality Chinese cuisine. It’s a good option for a quick meal, but I wouldn’t go out of my way for it.
I don’t usually leave bad reviews, but this location 100% earned this review! Definitely not gourmet, but fast Chinese food that’s usually quick but frequently incorrect, so always check your to-go bag for mistakes. They also like to say they have something available, charge you full price, send you on your way with a receipt that verifies their mistake, then deny it when you go back to have them correct your order. They won’t give cash refunds… EVEN when it’s their error, so plan to write your name down and come back to redeem you “item” in replacement food at a later date… VERY POOR CUSTOMER SERVICE! When you charge a customer for a large, but only have enough to fill a medium and are too lazy to make more, and inconvenience the customer by making them come back when they catch your mist
I had decided to give this location a second chance after getting food poisoning awhile back. However the service was so terrible, I ended up leaving (probably for the best) I patiently waited quite some time but no one said a word to me. A quick “just a minute” would have been enough, it’s fast food I don’t expect much. The two women were just pretending to do other things, they avoided eye contact at all costs so I couldn’t even ask anything. Oh well, hopefully their service improves so other customers can have a good experience.
We think their food has good flavor, but wish the steak bites were more tender. Wish it added fried/steamed dumplings to the appetizer menu. The best part of choosing Panda over a regular Chinese restaurant is that one can customize their plate. Like having 2 or 3 different entrees and choosing half rice and half noodles or veggies on one plate.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.