Pancheros Mexican Grill - Waukee

Ordered my food online for delivery. They forgot a main dish out of the order. I called the location and they tell me they can’t do anything to help. They can’t refund the order, they can’t drive it to my house, they say they can’t do anything. To note, this is not the first time this location has messed up an order or tried to over charge on an order. If you’re wanting Pancheros find any location other than the Waukee location. DO NOT GO HERE

I don’t eat Pancheros very often, but I decided to try it again, highly disappointed! And after reading most of these reviews, I don’t think that anything has changed in the last two weeks of the last disappointing review so working on it is not working out for you guys unfortunately. I ordered a steak quesadilla, three small tortillas and chips and queso, and spent $14 and some change. And I threw everything away, except for one tortilla that I ate. I don’t do many reviews, but maybe this one will help Pancheros get it, right. My steak quesadilla literally had a few meat in there and it was like the middle and not spread. It was just clumped in the middle of the tortilla. They did a pour cut, so I had to pull it apart as you can see there was either hardly any meat and the meat that was

Burrito poorly built (she slopped it together rudely, loosely, and slopily) both times ive been to this location. Steak was cold and chewy, sauce was cold, didn’t ask for here or to go, didn’t smile, didn’t care, and the fountain drinks not properly working/ several empty. Probably why this location is empty at lunch hour mostly.

I eat here every other month and usually it’s ok. But tonight deserves a review because the girl and guy at 9:30pm may 23rd were very friendly, while making our steak burrito and salad the guy stopped and said I’ll be right back with more steak- there was already steak on the line, but while we waited she Did the rest of our toppings and helped another guest. He came back with fresh steak for us and that was very considerate and we were impressed. The over the top service was since we waited she offered us a complimentary fountain drink. It’s hard to find good, friendly, and clean places to eat this late so these guys really earned this review tonight.

Original delivery was a 1 star. Cold food, tried calling the store for an hour beforehand as we had pre-ordered, needed some changes to the original order, but never picked up. Traveled to the store after the delivery, they made it right and were very nice in person.