Pancheros Mexican Grill - Altoona

Picked up my online order and received a burrito that was the smallest one I’ve ever gotten here. And they forgot my lettuce, sour cream, and cheese. Queso was all over the wrapping - and the rice was undercooked and crunchy. This is the worst location!

Stopped here as it was a late night at work. Had to try to signal for a worker to come and help. They then apparently had two or three orders sitting there waiting. The food looks like it has been sitting there for hours, dried up, not inside its proper containers. The one worker acted like he was drunk or high. Pretty poor excuse for a food establishment. Update this to include Doordash 6/7/25: Ordered to try them out again, thought that during the day could be better. The shells were dry. They did not provide the sauces; They only did some of the toppings I selected. I would not recommend this location at all.

I had a great experience at Pancheros in Altoona, IA. From the moment I walked in, the staff were welcoming, friendly, and genuinely attentive. Gabe, Eliseo and Kent went above and beyond to make sure my order (chicken burrito and chicken quesadilla) was exactly how I wanted it, and kept a positive attitude. The team worked efficiently, communicated well, and made the whole experience enjoyable. It’s clear they care about their customers and take pride in their service. I’ll definitely be coming back! Excellent customer service all around! Also, Gabe was very good with customer service. I would highly recommend to promote to a team leader!!!

Edit: 3/7/ 2025 since my original review in December, the food quality has significantly improved and so has the customer service. i changed to four-stars. I will not be deleting the previous portion of my review so that it remains documented. I tried a walk-in order today 12/9/2025 and seeing the food I almost walked out the beans were all goo with no liquid and the queso looked burnt and the meat was all dried out. I threw out half my burrito it was so dry. Im not sure if they are short staffed or what the reason for this was.

Gave it a 2nd shot 12.27.2025 and it was worse. Plastic in a burrito is crazy work. Never again, it had me gagging.