Palmer Inn at Mill Falls

We stayed at Palmers Inn which I was nervous about because it was renovated and I hadn’t seen any reviews about it since it was completed. The rooms were very nicely renovated comparing it to pictures from previous reviews. This was our first time staying at Mill falls resort and my only complaint/suggestion is that the tv in our room was next to the bed instead of in front of the bed so for comfort it would be nice if they moved it. I’m not sure if all rooms are like that but unfortunately the room we got the tv was on the side which it made it uncomfortable to watch tv. You had to be on your side laying down or sitting up but with your neck to the side the whole time. And if the person next to you is bigger than you then they will be blocking the tv. Also for others to know the pool/jacu

BEWARE WHEN MAKING A RESERVATION!! I was planning to stay at the Inn July 29-July 31. I just called today realizing I never received an email confirmation and to cancel the reservation as our plans have changed. I needed to cancel this reservation due to our son's wedding in July. I was informed I was going to be charged a $30 cancellation processing fee. I am cancelling this reservation 6 months in advance! I said to the representative, you are charging me $30 to push a button?!?! She said it was in the confirmation, which I did not receive. And I told her I would not be as upset if I had known this when making the booking or reading it in my confirmation email. Who charges ANY fee when cancelling 6 months in advance!! We will definitely be staying elsewhere when re-booking this trip.

I have mixed feelings about this review. The location was great. The restaurants on property were great but the room...meh. Here are a couple of my concerns: When we pulled back the comforter, there seemed to be something on the sheets. Sand, dirt ? Not sure, but there was something. We called the desk to have the bedding changed and were told they do not have housekeeping or maintenance on duty in the evening, but they could drop off clean sheets for us, which they did. We had to change the sheets ourselves. The balcony would have been a great place to view the sunset and sunrise except for the fact that it was filthy. As if someone used a power washer to clean the walls nearby and all of the dirt splattered on the walls and ceiling of the balcony. It was also loaded with spide

Booked a superior king room on Expedia and when checking in confirmed with the front desk. Went to the room and is was a shoebox with a queen bed. Called the front desk immediately and told there were no king rooms on the property literally five minutes after being told I was given a king room. I asked for a refund for the difference and was told I needed to call Expedia. Classic bait and switch. Front desk was unfriendly and unhelpful throughout the process. Called Expedia the next day and after a week they had not heard back from the property about the issue. I contacted the property directly and the general manager refunded the difference between the rooms. Never an apology or an explanation of the events that transpired. Also with sketchy electrical cord situation. Avoid!

For $500?! no. No. TV was sideways next to bed. Cheap plastic cups. No bottled water. No fridge. Very low quality soap. The Grotto downstairs is worth a visit though. Avoid the Inn like a sin.