Oola Bowls Lynnfield

Ordered from them twice now since they opened last week. Spent over $30 both times. Both times the bowls were incorrect. THREE out of the 4 bowls over two separate visits have been wrong. And there weren’t any major customizations. Twice we’ve added extra peanut butter to our bowl (for a fee) and both times we got NO peanut butter, let alone extra. We also subbed bananas for kiwi on one (which is very easy to do on the app) but that was completely ignored. I don’t understand where the disconnect is. The taste, quality, and ease of ordering gets 5 stars. But they are really going to need to step up the accuracy.

While the food is delicious I did not get what I paid for. I placed a mobile order. On one of the bowls, I asked for extra peanut butter, extra granola and extra Nutella. All of which I paid a separate fee for, and got neither. On the other I asked for no apples and to substitute them with Kiwi. Extra bananas, extra peanut butter and extra honey. I did not receive the Kiwi or extra bananas as requested, instead I received strawberries extra strawberries. Again all the extras I requested and paid for I did not receive.

The restaurant is excellent, and all the staff members are very professional and kind. I visited on Friday morning, and the service was outstanding. The young woman who assisted me was extremely attentive, friendly, and took the time to speak with me, which made my experience even more pleasant. Overall, I received excellent service and had a great experience

Multiple times screwing up custom orders over the past few months, and today did not update their menu to reflect being OUT OF ACAI. So now I have an Uber driver calling me to ask what to substitute for Açaí…..for Acai bowls. Unbelievable. What a waste.

The two workers in the front were amazing! I came in with my two kids and they were so sweet, engaging with them and even giving us samples to help us decide. They let us take our time and made the whole experience easy and fun. Customer service was top notch 10/10, I’ll definitely be back!