Olive Garden Italian Restaurant

Have dined at Olive Garden in many states and have always had a pleasant experience. However, that was not the case at this one. One of us ordered a meal and one ordered the soup and salad. The salad and bread sticks were brought out and a little later the meal was brought out and the waiter informed me that they were out of the soup order and would be making more and it would be a few minutes. A few minutes passed and by the time the meal was finished, the waiter told us the soup would be a few more minutes. I told her to forget it being that one of us had already eaten. She should have informed me of the soup being out during our orders.

Every time I go here I always go with friends and every time the service here is terrible. Sure they get you seated and ask if you know what you want with a smile. But the second you ask for a slight change, something to be fixed they messed up. Forget it, its eye rolls and attitude for the rest of the time you are here. If your goal is to grab something quick without enjoying your time. This place is perfect. If you want something relaxing and fun. Steer clear away from here.

Awesome place, friendly staff, wonderful food, great location

Me & my family went to the Richmond, KY Olive Garden on 2/11/26 to celebrate my birthday. Whenever I go to Olive Garden, which is about once a year, I always order an Italian Margarita. Well, I was told they were out of Amaretto & could not make this drink. So, then I asked for an espresso martini. The waitress came back saying their espresso machine wasn't working. Okay, that was very annoying. First, out of Amaretto? There's a liquor store right in the shopping center where the restaurant was located. No excuse. The espresso machine being broken I can understand is not rectifiable. So, I settled for one of the sweet blue drinks. Then the 6 of us ordered our food. Soup, salad & breadsticks were good. Appetizers were very good. Then we waited for a good 15 minutes for our entrees after eat

Friendly staff, good service, and a firm yet polite manager (Laura Zantos) who really made our experience great as we stopped at this Olive Garden after driving for 6 hours. We came in an hour before closing an ordered unlimited soup and salads. They ran out of soup but were very kind and worked with us to ensure that we were still satisfied with the food. Would recommend this Olive Garden!