O'Charley's Restaurant & Bar

I placed a curbside order on Saturday (Dec. 20) and like the handful or previous orders it was a very positive experiences . This review is motivated by two things that stood out most..one very positive, and one minor. The minor issue is the only reason I didn't give 5 stars.. First, the service as usual was excellent..My order was brought out to my car within seconds of arriving, and the woman who delivered it was friendly, smiling, and professional. Based on her attire and demeanor, I believe she was a manager. Seeing a manager personally bringing out curbside orders during a slower part of the nigh really speaks volumes about leadership and brand representation. Most guests rarely see managers unless there’s an issue, so this level of visibility and willingness to step in builds real

The steak was very tough. It had a big grizzle right in the middle of the whole steak. It was the worst steak I've ever gotten there. Our waitress was rude not only to use but to othe= families as well.

Another disappointing curbside order. Ordered the family-size chicken fingers with fries and salad. This is billed as feeding 6. Not a chance--the portion will feed about 4. The price has increased, and the portions have shrunk. Arrived a few minutes after the scheduled time, and I still had to wait 10 minutes for them to bring the food--at 8 pm so it wasn't exactly busy.

Food was mediocre. There were several parties of 5 or more in the dining area with one server. She did well but too many tables for one.

The BEST Tilapia I have ever had!!😍 Clean restaurant and friendly staff. We would definitely go here again. Mom had the Baby Back Ribs and loved them.