Northern Lights Maine, Inc.

I did not even realize they had changed owners a few years back until I saw a post from them about it on facebook. Still just as professional as always. Im always surprised by service prices from them, always way more affordable than had I gone elsewhere. Smaller goods like wax I find can sometimes be a little pricey but their service and larger items like boots, skis and bikes pricing always makes up for it. I’ve gotten some awesome deals from them in the past. They will never try to sell you a product you dont need.

Better not order stove parts here if you actually need them. I needed a part that Mike told me he ordered two of and that was well over 2 weeks ago, 7-8 phone calls and 4+ messages with his careless secretary. That’s bad business idc how busy you are. It takes 5 minutes to call me and tell me that you didn’t get it, didn’t even order it, or that it’s still en route… but no, just ignore me instead. Shouldnt have waited this long to order on the internet myself but I did and now I have to deal with -25 below and no wood heat.

These guys were super professional, from the moment we walked through their doors. We are new to the area and needed what we thought was a new part for our pellet stove, turned out it just needed a GOOD cleaning! I just wanted to say THANK YOU! You guys were amazing.

Called this location two months ago for a pellet stove servicing and was told I would receive a call back (I didn’t), called again today to confirm that I had an appointment scheduled for some time in the near future, as the cold seasons were quickly approaching and it’s our main source of heat. The person on the phone abruptly told me that I was on “work order” but couldn’t give me a date, price, or time for an appointment and just consistently referred to it as the busy season (that’s why I called during the summer). They were unwilling to recommend another business or provide me with anything to work with or plan for. My next phone call was to another location (farther away) and I already have a price estimate and a date of service. Taking my business elsewhere.

Scott was super helpful and an hour later we were out skiing in the woods