Neil’s Donuts

Usually very good, but this is the second time I ordered an expensive hot chocolate and got brown chocolate scented water. First time, I let it go because they have constant business and thought it to be an oversight. This time, it was slower and now no excuse. I even tipped them without tasting the hot chocolate first. Stupid me. When I tried to call to let them know so that I could perhaps get a store credit, the voice mail is full and won't accept messages. Do better Neil's.! Either you either do not care about what what your serving or you employ a bunch of people that don't care. I will stick with Dunkin. At least I won't feel like I am ripped off when they fall below the standard.

Updated…was forced to try this place again. See photo. Never again. The most unorganized breakfast spot I’ve ever seen. Waited for 30 minutes for a phone in order. Never received it should’ve known by the looks of the place. I’m sure the donuts are good but what an absolute mess get your crap together and respect your customers

They continue to have the friendliest and most accommodating staff. They are just wonderful! Here's a new staff member, who did an excellent job in training this morning. I advised her that if she continued to be so sweet and tried hard to please the customer, she'd make an excellent addition to the crew! Their donuts are the absolute best donuts- vegan or not- that I've ever had in my entire life, and that says a lot because I've eaten a ton of donuts, and they are the best. Their prices are great, and the quality is above excellent, which is why I drive nearly an hour [Middletown, CT] once a month to pick up a dozen or more. You won't be sorry!

Overall we love Neil’s Donuts! We come here at least once a week for the cinnamon cruller. It is by far one of the best donuts you can get in the area and priced well. We did notice that today’s batch was about 25% smaller than usual which was disappointing. I wish they added a bit of Saigon cinnamon to the powder mix as it would elevate an already great product. The lines can build up fairly quick depending on the time of day and the parking lot is chaotic with everyone reversing or pulling into parking spots and the drive through feeding right into the main entrance of the lot too. Don’t know the real solution to this issue. The staff is very nice which I appreciate especially considering just how busy the store can get. For the most part they keep everything well stocked too which is im

I saw this donut store on the news, so we went to get it before we leaving Connecticut. I am not a big fan of cake type donuts but the Boston cream one was FIRE!!!! I love the fluffy donut and fill with the cream sauce so much. And the price was so good too!