Moe's Southwest Grill

The worker there I’m not sure if he’s the manager I didn’t stay long enough because how rude he was. As soon as I walk in he’s rude straight off, I tell him there’s no cookies or juice boxes in my bag for my two children’s kids meals, he proceeds and says it’s at the bottom of the bag that he’s the one who put them in there… clearly they where not. He’s very very rude! Not management material. Will not dine in again

I called the store about my Uber Eats order and if it was going to get canceled or not. The person was extremely rude and I kindly asked for her help. She went on to say that the store is closed and my order is sitting there, and it’ll get canceled. I asked about if someone would be able to pick it up and there was no help, she just hung up on me.

I’m very disappointed with both the quality of the food I received and the behavior of the staff at this location. I placed an order through the app for a bowl, and when I arrived to pick it up, it was only filled about halfway. I politely asked if a proper portion could be provided, as it was clearly underfilled, but the employee simply responded, “That’s just how it is,” and said there was nothing she could do. When I tried to explain why I was unhappy, she didn’t offer an apology or show any willingness to help—instead, she repeatedly said, “You can just talk to the manager,” in a dismissive and stern tone. Despite this, she made no effort to actually get the manager. This level of customer service is unacceptable. Employees should be empowered to resolve basic issues like portion mista

As someone who has allergies Christian made me feel welcomed, understood my concerns and went over and beyond to make my meal safe.

The manager on tonight’s shift 9/6 was absolutely rude. He would not allow me to buy a kids burrito because my child was not with me. Make that make sense? I can order one online in the app without proof of child, but to order in store I need to show proof?! I literally had to FaceTime my husband with my child who was outside in the car parking lot…. The way in which he was acting was very unprofessional… over an $8 burrito…