Mi Tierra Deli

I am writing to express my dissatisfaction with the service we have received at your restaurant on several occasions. Unfortunately, this has not been a onetime issue, but something that keeps happening. On one visit, my mother was treated very rudely by the cashier, who even threw the change onto the counter instead of handing it to her properly. This was very disrespectful. On another occasion, my husband ordered pollo con tajadas. We both prefer chicken drumsticks and politely asked if it was possible to have all drumsticks. The person said it was not possible. My husband then offered to pay extra, and they still refused. We accepted it, but the attitude was not pleasant. Additionally, almost every time we order this dish, something is missing sometimes the sauce, sometimes the cheese,

Always check your bag before leaving this place! Wow what a terrible experience. The service was terrible and we were given undercooked food and the wrong food. They couldn’t find our order that we placed through their website after we had placed it 20 min before arriving. Then it took an additional 40 min for the food to be ready. We checked our bag before we left and they forgot items so we had to wait for that. When I got home I saw that our pupusas were still raw around the edges and one of the tamales had spilled into the bag.The sopa de res was lukewarm at best with a nice side of cold tortillas. I called the restaurant and spoke to Daniella to let them know. I was informed that I placed my order wrong online and that’s why I had to wait (not true). She also claimed she expedited

AVOID this place. Placed a big order for pickup and they had my order completely wrong. On top of that, we found black hairs all over our food. Called them the same day to discuss about our incorrect order and the hairs we found, no response. Called again, and of course they wouldn’t provide a refund or credit for the 20 tamales that were ordered, and instead they offered to provide credit for 3. What a joke. This place used to be good, but it’s gone downhill with the food quality and the customer service. We will make sure none of our friends and families support this business again. EDIT: A store credit for the incorrect order of the tamales was requested, (not a full refund as they wrongly stated below) for the full order (as we had planned to give the place another chance) but our req

I have never had this experience while buying food from My Tierra. It was only two people in line, including myself, and it took them upwards of twenty minutes to take my order. Secondly, I have found a string of some sort in the red sauce I ordered. This is extremely disappointing, and now I must get rid of the entire meal. A refund would be greatly appreciated

Food quality has become worse over the years and the customer service is terrible. Do not recommend!