Melting Pot

Alex, our server, was absolutely AMAZING! I've been to multiple locations and the food is always good, but I haven't had service quite this great before. He explained everything perfectly, helped us with recommendations, and made both my boyfriend and brother-in-laws first experience wonderful. I will be asking for him as our server for any future visits here. Truly one of the best experiences we've had in a very long time. You guys hire good people. 11/10.

We have dined here multiple times over the years, and unfortunately every single visit has resulted in the same issues. At this point, it’s clear this location is not allergy-aware, despite repeatedly assuring us that they are. We clearly explain our nut allergy and gluten allergy at the beginning of each visit. Each time we are told, “No problem.” There is even a gluten-free sign on the door, which gives a false sense of confidence. Yet on every occasion, we are served gluten bread and the cheese course prepared with beer—both of which are unsafe for us. This is not a one-off mistake; it has happened every single time we’ve visited. For a restaurant that markets itself as accommodating dietary needs, this level of carelessness is unacceptable and potentially dangerous. Allergies are not

Reservation at 3pm Sunday for my daughter’s 18th birthday. When I made the reservation, I added on $20 for 6 chocolate dipped strawberries (never received because they don’t have them). Apparently, the 3 other families made their reservation for 3pm as well, as we were seated last (waiting 7-10min) Our table burner was acting up, so the cheese course took 10 minutes to start melting, being empty unsure why he didn’t move us to another table. The waiter was under-attentive.** I need to note we came to this location a year ago, for her 17th birthday and the waiter was amazing, the service was amazing, everything was amazing.** Unsure what happened this go around, but I am sure we won’t be returning to this location.

this was our second time going to the melting pot. the first time was amazing, the best service, everything was great. this go around, we had awful service. our cheese just wasn’t good like the last time even though we ordered the same thing. we also told our waitress that maybe the oil was too hot for our meat because it kept popping up and when we tried to use the timers that we’re told to use it would burn the food on the outside within 30 seconds. she told us that it was just because we had to “batter the meat”. even trying that we kept getting popped really bad and burnt food on the outside but raw on the inside. she even made comments like “oh wow that’s crispy” and she couldn’t even pick up the pot because it was too hot. i even explained to her that we couldn’t cook the meat withou

What a great place for a celebration! I went here for a birthday party, and so many things went well! The food was delicious. We had two pots of cheese spinach artichoke and Quattro formaggio. I preferred the Quattro formaggio. It had alcohol in it and a smoother cheese. The dippers were fun, but not all of them were good for dipping. Cheese didn’t stick to the tomatoes easily. For the chocolate fondue, there weren’t as many dippers compared to the cheese. I liked the fresh fruit the best. We had the flaming turtle and the marshmallow one. I liked the turtle one because it was a lighter, milk chocolate. It was cool that they had coated marshmallows, but I wish they had normal marshmallows too. The service was great. The server answered all of our questions and was so nice! Because it was