McDonald's

They packed our breakfast burritos right!!! So good, I think this McDonald's location has made a comeback thanks to a better team or something. Haven't had an ice coffee messed up in months, food has been made correctly and staff is snappy to come check you out and ask if you need anything. This location and new Hartford are the only 2 decent McDonald's around. Stay away from Rome and Utica McDonald's if you know, you know🫠

Worst experience at a McDonald's in years. I was there this afternoon, around 3:40pm, and ordered several items. Neither of the meals I ordered included our fries, and the pitiful amount of mayonnaise on my McCrispy left my sandwich as dry as the Sahara Desert (I paid extra for barely a dot of mayonnaise on it). There was also a strong smell of urine near the order counter; I'm not sure if it was another customer or one of the employees (a major health code violation, if it was an employee). I'd rather drive to Canastota... at least they've never got my order wrong.

This place especially for chain restaurants is trash. Worst McDonald’s I’ve been too in a long time. The wait wasn’t long but my fries are cold soggy and my burger was disappointing. Such a waste of money for the location seeing as there are better options that are a few feet down the road. If I could rate this 0/5 stars I would.

Was in this evening and my code was not working. I’m assuming the manager Jessica took care of me even though she didn’t have to. I really appreciated the fact that she was attentive and respectful and you can tell that she actually cares so just if you’re reading this thank you for your help

Often understaffed but in comparison to other locations… this team rocks customer service! Tough area to be in so A+ in my book of reviews.