McDonald's

Stopped by this McDonald’s late tonight with my teenager for a quick bite and I was genuinely impressed. Even though they seemed understaffed the two employees working, a younger gentleman and a Hispanic woman, handled everything flawlessly. You could tell they were juggling a lot but they never showed any stress. Both were friendly, patient, and delivered great customer service with a smile. Truly appreciated their professionalism and positive attitude during a busy night.

They took away the menu and only have kiosks. I was paying cash for my son’s happy meal so waited at the counter while staff ignored me. Finally someone came over and said “yes?” I said I just wanted to order. He proceeded to tell me to use the kiosk. I said I wanted to pay cash and he asked me if I had the order “memorized” because I still needed to look at the kiosk. Umm sir, I am ordering a happy meal for my son standing next to me. Yes, I have it memorized. He was very annoyed he had to take my very quick order. The atmosphere here is awful. Sterile and unfriendly because unless you are doing drive thru, they prefer you don’t bother showing up

Tons of pickup orders sitting at the counter getting colder, with instructions to “pick up in the store”. But a rude employee keeps yelling “drive thru” only, when the drive thru line is overcrowded. This makes pick up orders completely pointless. This franchise location is a mismanaged mess. I’d suggest going to a real restaurant when a fast food joint can’t offer speed, convenience, and affordability.

The drive thru line is always too slow. Every window should be open in the mornings in order to get the cars through more quickly. Also, don’t put trainees on the window during peak hours.

What's happening in this restaurant since they removed the short cook? Everything is slower. As a customer, I suggest they bring her back for the day. Everything is faster. It's supposed to be a fast food restaurant. We want Yahaira back. I asked for her name, I suppose, that's the one they gave me.