McDonald's

I would like to start off by saying that I never eat McDonald's it's probably been years since I've even walked into one. My son actually had a doctor's appointment this specific day and it just happened to be my birthday also. He told me he wanted to buy me breakfast and there weren't really many options in Morton, so we decided to go to McDonald's. We dined in, there weren't many people there so it wasn't crowded at all and there were plenty of open parking places. We used the kiosk to place our order, and he had the app, so he was able to get some special deals because of having that. We just stood and waited for our meal, we didn't have to wait very long, then we went to sit down. We did notice that they were receiving some sort of a inspection because there were alot of people walking

The person who took my order at 5:21 PM on 1/22/26 was extremely rude. He repeatedly rushed me, talked over me, and kept asking “are you done” while I was still ordering. When I provided a promo code and it didn’t come off, he immediately tried to blame me and said the code didn’t work. I gave him the code again and it worked, which suggests it was entered incorrectly the first time. I don’t usually leave reviews, but the attitude and lack of professionalism were unacceptable.

Hope that service was a joke asked for a manager and was told I was speaking to one I go through this McDonalds often and they’re usually really nice I’m upset. They seem drunk and shouldn’t be allowed behind the window let alone around food they serve people. Sending a message to the health department.

Edit: the last few times I’ve been, the food was great, so I added stars lol. The first time I went I got a Filet O Fish. The buns were inedible- LITERALLY HARD AS A ROCK. I knocked it hard against a wood table and it didn’t budge. It was quite funny but a complete waste of time and money, as I could not even eat anything besides the actual fish patty. This last time my husband and I went and they gave him the wrong chicken sandwich, with pickles, which he hates. Pickles do not even come on the correct sandwich that he ordered. The amount of cheese that McDonald’s is deeming appropriate is 1/4- 1/2 a slice of Kraft? Literally forcing us to ask for extra cheese and charging us more- JUST TO GET AN ACTUAL FULL SLICE. ITS LITERALLY JUST KRAFT LMAO. I’m not sure if this is at all McDonald’s.

Somehow we waited in a line of cars for almost 10 minutes (both drive thrus were completely packed) and yet our food was old and cold. Burger wasn’t fresh, with the bun slightly stale, and both orders of fries weren’t hot, instead they were chewy and old. Even the Hamburglar wouldn’t steal this food.