McDonald's

Ordered on the kiosk to dine in. Waited 35 minutes for our food. When we finally got it our 2 large fries were half full. One of them was soggy and unsalted. Wouldn’t be so upset about waiting so long if the food was hot, fresh, and my fries were salty and full.

Went through later at night. Even though the location was advertised as 24 hours, they had the drive thru lanes closed. When I went to the windows, the manager told me that they were "closed for cleaning." I've worked at mcdonalds. Cleaning doesn't take 8 hours. Cleaning doesn't keep you from making orders. Cleaning is typically done by every shift, with at least one grill running. It felt like they were just throwing away sales because they wanted an easier shift. I'm going to have to stick with other fast food companies now when I'm in Marshalltown.

I went through Marshalltown drive through this morning and the young Hispanic girl giving the food out has no personality at all. I've been there a few times and she never smiles or says anything and practically throws your food at u. Very bad customer service skills. Doesn't make a person feel welcome or feel like coming back. Learn how to be decent to people besides we the customers are the reason u get paid and have a job and by all means get a personality cause urs suck!!!

Lately they have been messing up orders BADLY for me and the teens there are pretty rude. Went in the other week to get a snack wrap meal and they give me just fries and then proceeded to tell me to wait at the next window. No biggie. I was for over 5 minutes and after nearly a dozen cars go by, I go in and when I said I was told to wait at the next window and hadn't gotten my snack wraps, a bunch of ladies, who look like they're 20ish start to tell the older gentlemen that "We already gave him his snack wraps, he already has them." Uh no I don't. Why would I be in here if I didn't get them? He finds them and tells me "They didn't know who was gonna the one to take it out." Excuse me? It's not rocket science to have one out of maybe 6 people to walk to the other window and hand me my snack

I just went to this McDonald's for a Oero Mcflurry. The employees couldn't be bothered to mix my Mcflurry. I would go to this McDonald's!