McDonald's

I'm here at McDonald's to grab a sandwich 🥪 only. Her name is Jennifer she's a Manager. I've never had or seen the Hospitality from anyone here. And trust me, I've been coming here for a very long time. Her demeanor was on point as she took care of the front end and assisting on the line. I give much admiration to her as well as her job performance.....

On 12/28/2025 around 5;30pm, I attempted to redeem a free fry from points earned with drink purchases in the Drive Thru - a very common daily reward. Cashier accepted code, but price was not right and board did not show order. I questioned the price and cashier asked me to refresh the app. I was told that the next code was for Earning Rewards only. I asked for Manager and was told to pull into a waiting area because it was too busy. I understood and said I would come inside to speak to the Manager. She was busy running orders out to the parking lot as I went inside. I observed she was friendly at first and recognized an older gentleman Mr. Brown and knows his usual order. When his order was finished, I explained that the Code for the free fry was accepted but not applied and I believed th

Every time i’ve come here they’re either rude or aren’t taking orders during hours that on the app and google state that they’re open. Which my issue is if you’re not open either let the people in line know as soon as they pull up, put a sign up, update your hours, or something! And be consistent because some days they’re taking orders past 10pm, other days they aren’t, and they will let you just sit there without saying a word or they might tell you to “hold on” and never speak after that (Personal Experience). i’ve gotten fries that super overcooked and drinks that are flat, and no matter what they’re SUPER SLOW, and while you take your order and even when you get to the windows it’s bad customer service, and overall there’s just never a good experience. I usually don’t leave reviews but

I believe there has been an upgrade regarding the employees in the McDonanlds locations in Forest Park. The employees are more pleasant and efficient. I received prompt service with a smile when I visited in the morning of 10/23/25. Keep up the great service...all shifts.

This is the worst set up. DO NOT ORDER FROM THIS MCDONALD’s. To spend money on an order that got cancelled because I was told they are too busy! 🤔 after waiting nearly an hour only to be cancelled 😠 Excuse me? But now I have to wait 3-5 business days with NO additional compensation for my inconvenience. Wowwwwwwwwwww HORRIBLE CUSTOMER SERVICE !🤯 UNACCEPTABLE! I will wait for the call back from the Supervisor. Bell took my call she said the Supervisor will call me in 15 minutes to hour. UNBELIEVABLE!