McDonald's

I've lived in Holly for 5 years and I've probably ate at this McDonald's 20+ different times in those 5 years and I don't think I've EVER had a single good experience. They're the quintessential example of a poorly run restaurant. Younger employees running amuck, management looking the other way about it and various other things, it's often dirty inside, outside, in the bathrooms, hell half the crew looks like they could be homeless people if im being honest. Often sitting on the ground by the front door smoking with their rucksack (ok backpacks I'm just painting a picture). They consistently forget items I've paid for regardless of the size of my order and they consistently give me lukewarm customer service at best...and often it's quite bad. For example, I just came through the drive

We never received our food!! Ordered 2 coffees curbside from the app. When we arrived we waited 20 minutes and finally went inside. It was CHAOS to say the least. The manager began complaining to ME that she had no help, she's not responsible for the app, I could complain to it. She never got my coffees and told me I needed to cancel my order. I explained the app would not allow me too while she had it still pending, she started yelling again about no help and the app. I finally just left. No coffee and $8.00 short! I called and made a complaint when I got home, still no refund. NEVER AGAIN.

I went tuesday night at 10:25 through the drive through. I was the only one in line and waited over 10 mins for one meal. then when the manager gave me my food she was EXTREMELY rude. i then asked for a hot mustard very nicely and she acted like i was a horrible stupid person for asking and was like uhm are you gonna pay for it? then said you know it’s not free we charge here. it’s 37 cents do u still want it or not and i said no and she slammed the door and was just extremely rude and definitely should not be manager. it’s just obvious she’s very unhappy and doesn’t want to be there. not only was there horrible service but when i did get my food after waiting over 10 mins. it was all cold. all of it was like it was left out!

Employee claimed it is against store policy to pick up my order without having the device I ordered it on there, despite having the code, and picture of the barcode. The employee then said it was because the app notifies them when I arrive to make sure my food is as fresh as possible, but as I left to go get my original device that the food was ordered on, I got a notification that my food was ready and waiting, so no it’s not fresh, and I don’t have my location on the app anyways so now I have cold food, and I know that the employees here have a good time wasting peoples time, and gas.

I travel for a living. This has to be one of the worst McDonald's I've ever been to. I've been to this location on multiple times. If you make any customized order, it will not be done correctly. It doesn't matter the circumstances they can't seem to do. They routinely leave out items from the order as well as get them wrong. The latest instance was ordered a Big Mac with no sauce. It came with no sauce and no patties. Don't get me wrong. If you go back they'll make it right. But that defeats the entire purpose of dining at McDonald's. I don't want to come back. This is pry the 6th time this year this location has messed up an order.