McDonald's

Excelsior Springs, MO · Fast food restaurant

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Excelsior Springs
#20
of 37 restaurants
City Percentile
6%
rating percentile
Address
McDonald's, 2221 Happy Ln, Excelsior Springs, MO 64024
Phone
(816) 630-4121
Website
www.mcdonalds.com/us/en-us/location/MO/EXCELSIOR-SPRINGS/2221-HAPPY-LANE/30529.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 11 PM

McDonald's is a restaurant located in Excelsior Springs, MO. It is one of 37 restaurants listed in Excelsior Springs. Its 3.2-star rating is slightly below the Excelsior Springs city average of 4.2 stars. It ranks #20 of 37 restaurants in Excelsior Springs. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday5 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Justin Noel · Dec 2025

I am still standing here and have asked for a refund as my order was placed 38 minutes ago. I was told again it would be right out and please wait. I just would love to leave but would like my money back and think this is complete crap. Worst run and worst everything of any McDonald's I have ever seen. There are as a note 5 Uber orders left as it took so long they just left. I have photos and times to back this and all of my statements up. My order number is 1633 in case a owner or manager wants to follow up

★☆☆☆☆ 1.0 Andrew Mayer · Dec 2025

The last three times I visited this location taking over 30 minutes to get your food. I get it hard to get good help these days, but the problem is they have plenty of people working. Nobody working together on anything then the manager I believe it was a manager got upset with me because I pointed out. They screwed up my order five times and then I asked for the ranch cut to go with the Nuggets and then she goes. How many do you really need but your six of them look in the bagtwo barbecue barbecue sauces I mean come on why are you mad at me this place? Honestly is just ridiculous. I will not be going back there anymore. I probably would just close the door lock it and shut it down at this point. I hate to say it and I don’t like picking on people or locations for this place is just ridicu

★☆☆☆☆ 1.0 Tammy Wetzel · Feb 2026

Put in a curbside order at 7:32 finally had to get my grandson out of the car who was asleep and go inside at 7:57 because they still had not brought my order. When I went in and asked why they just didn't shut off curbside if they didn't have anybody to walk them out. The guy said he was waiting on the drink. Well if there was a problem with the drink that we had ordered which we ordered Sprite. Why would you not come out and ask if there was something else they could give us to expedite our order. The whole point of ordering curbside was to have it brought out to us. I chose that option instead of the drive-thru as it was super busy. But as I watched the line get busy and clear get busy and clear. I realized I may not be getting grandson's food unless I go in. Ridiculous horrible service

★☆☆☆☆ 1.0 Todd Jordan · Oct 2025

Waited in drive through for 10 min before ordering online and running in for food. Got told it was a 30 min wait. 30 min is a bit long for a good sit-down resturant! Writing review will still waiting just for refund. Avoid at all costs!

★☆☆☆☆ 1.0 Jack · Feb 2026

Went through the drive thru and they messed the order up. The manager became irate and said, “you mean to tell me that they spent $35?” She was insinuating that my family was less than. I can’t believe they continue to let people like this work for them. Nobody wants to be yelled at and treated like trash. This woman should be fired.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.