McDonald's

I did not expect exceptional service from a late-night mobile order drive-through pickup, but the level of service I experienced was completely unacceptable. At approximately 11:30 PM on March 9th, I interacted with an employee named Edith Crus (I hope I am spelling the name correctly). When I arrived at the order point and told her I was there for a mobile order pickup, she immediately told me to proceed to the second window without asking for my order code or confirming the order. When I reached the second window, she picked up the POS machine and attempted to charge me for an order. I explained that the payment was likely meant for the car in front of me, which had just driven away without picking up their order. I then showed her my mobile order code. At that point, she told me that

This location is very calm but the service can be slow. The food is good just remember to always check your order. Maria is the sweetest, she always helps when I need something or want to add more to my order. She also knows the regulars and their coffee orders which is very nice.

Huge paper waste in my Big Mac. I spitted out the bigger piece but not sure if I swallowed other smaller pieces……. I hope management will reach out to deal with this food safety concerns……

This is a fairly typical McDonalds and I’ve gotten food here many times, mostly the drive thru, which is typically pretty speedy. I ate in this time. They’re really pushing app or self ordering from large touchscreens. I did the touchscreen and was surprised they also have you pulling small number stands to take to your table, so a McDonald’s employee brings your order out to you. This took about 10 minutes compared to a drive thru wait time of 1-2 minutes. Not a fan of this model. The interior is clean and well lit.

I love the services Jose and other staff provided when I visited the McDonald's restaurant this lunchtime. When I was leaving, the customer first, service first and hard working Jose opened the front door for other customers and me with a kind and smiley face. He made me feel at home. The hamburger I got was delicious and fresh. The French fries were crispy and yummy tummy.