McAlister's Deli

Ordered delivery from your Cleveland MS location through the McAlisters app and was missing two items and one other item was incorrect. Following the app instructions, I contacted the store. First they kept picking up the phone and placing the call on hold. Finally someone answered and put me on hold for a manager. Then a girl who sounds like she’s in junior high got on the phone instead of the manager. I explained the situation and she said they do not have a delivery service and she tells me to come to the store or call door dash. I let her know I ordered via the McAlisters app. I asked her if she’s the manager and she said no. I explained that I was waiting for the manager. She said the manager told her there’s nothing they can do because they don’t deliver. She places me on hold and co

When you first walk in the place is so clean and the employees are smiling while you walk in the door. They were so sweet and friendly. The food came out fast so wasn't much of a wait and the food is really really good. They have all kinds of sandwiches and other foods to choose from so a must go to if you have never been to it.

Welp , it’s Mcallister’s, this is a new store and is very clean inside and out. The staff were pleasant and courteous. It had been a while since dining at one so I dropped in and opted for my “Black Angus Club” tortilla soup and a sweet tee. I was a little taken back at the price hike. The way my order was rang up , the half sandwich, soup and drink came up to 16.50 + or -. I thought that should’ve been a Whole sandwich and I was checking with the cashier. Well she didn’t want me to be disappointed and so she brought me another half a sandwich. I thanked her and so she said now you know about the price increases.

Placed my order in the restaurant at 1:33pm… a club sandwich and chips. At 2:03pm went to the counter and politely asked what the hold up was and was told it wasn’t ready. Sandwich finally arrived at 2:13pm and was sloppily done. The girl that brought it out gave a complimentary cookie that must have been baked the month before. Horrible experience. Won’t be returning. EVER.

Poor customer service. Stand at the counter for 5-10 minutes before anyone attends to you.?? Ridiculous. I tried to inform them I would pick up my order inside rather than the drive through, to minimize confusion.