Marco's Pizza

The wings were burnt, the pizza had bubble spots and no cheese and dough chewy. Called to advise and was left on hold hearing the people in the back. The new staff running this place are disgusting and lack customer service. Same gloves making the pizza cashing out the customers. Get out of Kennesaw with this garbage. Will be contacting corporate and advising. Restaurant looks horrible. Will be contacting Cobb County Food Inspection as well so many violations. Wish I could post the wings and pizza they had the audacity to serve. Appalled and disgusted

i placed an order by phone on friday dec 12th to pick up sat dec13th. first of all, no one introduces themselves when they answer the phone. the young man who took my order was nice, but rushed. i was a little on the fence about what i wanted to order because i was having a party the next day and i wanted everything right. i guess i was taking too long because he said call back because we are working. i did place an order, but i called back later to change it. this young man did not introduce himself. i told him what i needed and ask how much was delivery. he said he did not know. i asked could he find out. after waiting on hold for it seem like 5 mins, another young man came on the line, and guess what, he didn't introduce himself either. i asked what his name was, and he hesitated and sa

We order from here pretty regularly, and I asked for extra garlic sauce. Delivery driver said it was in the box, but it wasn't when I opened the pizza. Called to see if I could refund, and the guy on the phone said the manager would have to "deal with me in the morning". I wasn't being rude, and seriously dude, if you're so understaffed you can't be polite when you screw up maybe you just don't need any more business. Update: I filled out the contact form a few days ago and haven't had any communication, so I wouldn't take the fact that they respond to all the reviews as evidence that they're going to change anything.

I had a terrible experience with the customer service here. After placing and paying for an order online—which I verified with both my receipt and bank statement—the staff demanded additional payment. They were incredibly dismissive and rude. Thankfully, American Express stepped in and resolved the dispute once I provided the original receipt. I won't be ordering from here again.

Worse experience getting pizza. I ordered online at 5:45. Order was to be ready at 6. I go in and wait for someone to wait on me. Tell them my order. I stand and wait. 10 minutes go by and someone comes in and orders at the counter. People are coming in getting their orders. Now it’s 6:30 and he asked me what my order was for the 2nd time and I tell him to give me a refund since I have ordered at 5:45 and still didn’t get my order. At the same time the woman that walked into order gets her food. What are we doing?