Marco's Pizza

I would like to extend a shout out to Chase, who is new management at this location. He is improving the service and Customer service experience and I appreciate that! He went out his way to honor a request for convenience and deserves to be acknowledged!! Thank you for actually caring about the Customers and showing care and concern! You Rock!!

Very poor experience at this location due to customer service. I placed an online order through the website and arrived to pick it up, only to find that both the pizza and wings were cold. When I called to speak with a manager, Chase answered and explained that the general manager had recently quit and that he was currently in charge. I calmly explained the issue with the food, but his tone quickly became rude and unprofessional. I made it clear that I was not interested in arguing and simply wanted information for a higher-level manager. Before I could finish my request, Chase disconnected the call. This level of service was extremely disappointing and unacceptable.

The new manager is very professional and business oriented. He is thorough with his transactions making sure of customer satisfaction. There was an incident with the app that charged me one total (thus emailing confirmation) but when I came to pay in person it printed differently. He exhausted his knowledge to get the total where it was supposed to be. (The in store system not registering the apps total is concerning, especially if I would have sent someone else to pick up the order for me). Great patience and readiness to help. This manager is waaayyyyyy better than the previous manger relating to friendliness and welcoming. The food is still yummy. 😋

My mom and I stopped in to share a pizza for lunch. We were immediately greeted by the manager and another worker. The pizza was made correctly and tasted amazing! The tables were clean and they brought us plates and napkins and even cleared the table for us. We’ll definitely be back!

Do not order a salad from Marco’s in Grayson. The first time I ordered one, the lettuce was old and brown. Today I ordered a Greek salad which comes with lettuce, tomatoes, red onions, banana peppers, feta cheese. There was no feta, no red onions, salami and ham were added…but the biggest thing was a piece of plastic was also in my salad