Lou Malnati's Pizzeria

I’m done ordering from Lou’s. The quality is awful now and they never get my order correct. The deep dish pizza is not much thicker than a traditional thin crust and the toppings are scarce. My spinach pizza today was super bland and they gave me a pepperoni pizza instead of cheese. When I originally called to check on my order I was told it was already ready (15 minutes before the scheduled window) but when I arrived to pick it up, it wasn’t ready and I waited 15 minutes….only to get the wrong pizza.

I rarely leave reviews, but this experience needs to be addressed. While the team appeared to be working quickly, the lack of customer service was very disappointing. The staff was not friendly, and their attitude toward customers was unacceptable. We ordered two large deep-dish pizzas, one XL thin crust, and two family-size side salads. The salads were given to us in very small containers that were barely half full. When I politely asked about it, I was told they would have to charge me for more. That didn’t make sense considering we ordered family portions. The bigger issue was the delay with our pizzas. We ordered ahead of time, yet people who arrived after us were receiving their orders first. After waiting about 15 minutes and noticing this, I asked someone to please check on the st

The sizes are misleading. I expected a small to be a 12 inch. Its more like an 8 inch. The large more like a 16 inch. I orded thin crust. It had to be one of the worst thin crust pizza I've tasted. It was also undercooked with little flavor. and barely had any sausage. Frozen pizza taste better to be honest.

Famous doesn’t mean it’s good, out of curiosity l went for it and tried deep dish pizza as people are talking about, then wow are you serious !!! Melted rubber with dough and tomato , no teste at all ,even terrible with delivery because the cheese and the tomato spilled all over and mixed with the box that you may end up eating. And for god sake don’t put the plastic on top of it , heat and plastic are toxic .

we had a great night at Lou's, the place was pretty busy despite the weather, and the staff here were really nice and friendly. Good deals on pizza and other dishes, really flavorful pizza, and I especially loved the sauce and the amount of toppings made for the best pizza I've had in a while. We really look forward to visiting again soon.