Long John Silver's | A&W

We had a great experience with Danielle T. She was a pleasure. She was patient and very helpful in helping us place a big order. I want to recognize her for her care that she showed us. Not many people take time to do that. Please take care of her. There is not many like her. Thanks! Update- 02/21/26 I had a great experience with Catyln L. today. She was very friendly and helpful in helping us placing our order. She recommended somethings that would accommodate our family! On my last experience, Danielle the Manager was also very helpful and caring! I feel as this place gets a bad rep for petty things. Unfortunately, the workers get the heat of things. Some people are rude in this world and impatient and unthankful, but not me. I appreciate it. Thanks

Had a great experience at Long John Silver’s | A&W! The food was good and the hospitality really stood out. A staff member even greeted everyone with high fives and sang a birthday song for a guest. I just moved here from out of state and felt very welcomed. Such a nice surprise at a fast food spot!!

The place is filthy. Like, literally filthy. In would've took more pics but didn't want to embarrass the two understaffed employees who were there. Every surface has dust, grime, filth. I see that's a common theme based on reviews, I also see responses to these from the owner who clearly does nothing about it. Food gets a 2, because it's hard to really enjoy something when it's made in filth. Especially eating under pounds of dust and cobwebs waiting for it to fall on your table. Kitchen is equally filthy. When I walked in, I was asked to use the kiosk to order, as the two employees were clearly understaffed. They were working hard. Underpaid as well, I'm sure. Many visitors did not want to use the kiosk, which is understandable. The one worker politely accomadated them at th

We happened on this combination Long John Silvers and A&W aa we were passing through Charles Town WV... honestly we did not know what town we were in... These are places you do not usually see together... the atmosphere was great... and the food was good too... Wendell... the manager came out and introduced himself and thanked us for coming in... a nice touch... I would definitely suggest this place as a place to grab a bite to eat...

Everything was great .sad part the seemed only 3 people working so wait times were longer than normal but they were totally friendly and working very hard ...I will still go back and recommend them