Little Caesars Pizza

On several occasions I have tried to go through the drive through or walk in to get a “hot and ready” pizza. Not once have I been able to get one. They advertise hot and ready, but then tell you at the window that there is a 35 minute wait time. This indicates to me that the manager doesn’t know how to staff correctly or doesn’t know how to plan correctly. The pizzas are good enough, but if you want one, you better call ahead or order online.

This location is consistently awful. I’ve gone through the drive-thru multiple times, at different points during the day, and every experience is the same — unprepared, unwelcoming, and clearly mismanaged. There’s no greeting, no attempt at customer service. The interaction immediately starts with a delay being announced, as if that’s supposed to replace basic manners. It doesn’t come across as informative — it comes across as dismissive, like customers are an inconvenience. The tone from the staff is negative and uninterested, and the overall impression is that they’re trying to push business away rather than serve it. That kind of attitude doesn’t happen by accident. It’s what happens when management either doesn’t care or isn’t paying attention. If you value your time or expect even

I placed an order via the mobile app. I was given an estimated pick up time between 6:27 and 6:32 PM, EST. I arrived to the drive through speaker at 6:33 PM where I waited for approximately 5 minutes. No one answered the speaker, so I thought that maybe it was broken and I went on through to the pickup window, since my order via the tracker on the app said it was ready and I didn’t need to place a new order. I arrived to the window at 6:38 PM and several employees walked past and not a single one acknowledged my presence at the window. I watched them wait on guest after guest after guest inside, taking orders and fulfilling those all while continuing to ignore me. At 6:52 PM I called the store just to say “hi, my child fell asleep and I’d prefer not to drag him out in the 30 degree cold

Absolutely worthless location. This place never has Hot-N-Ready pizza. I’ve gone through the drive-thru five different times, at different times of day, and it’s the same excuse every single time. There’s no greeting, no courtesy, no customer service. The interaction immediately starts with “the wait time is 35 minutes” — not hello, not sorry, just a flat statement like they’re trying to push customers away. It comes off lazy and unprofessional. The staff sounds irritated that you even pulled up, and the whole operation screams poor management. When the one thing your brand is built on is having pizza ready, and you repeatedly fail at that, it’s not bad luck — it’s incompetence. Easily one of the worst-run fast food drive-thrus in Saint Albans. Don’t waste your time unless you enjoy bei

Called in an order for one single pizza which I was on hold for almost 10 minutes. I gave my pickup name in which all seemed fine until we pull in to get the order, i get told in the drive through there was no order with my name (which i knew i had called the correct store) I then was asked if I wanted one I said yes of course that’s why I even placed the order. We were told the wait for the pizza would be around 10 minutes which was fine no big deal, we sat in the parking lot for over 20 minutes waiting for someone to come out and bring it to us like they told us before my wife walked inside to get our money back so we could go somewhere else after someone who arrived after us got their order before we were even supposed to get ours. My wife walked inside to the counter and the employee w