Kremo Ice cream

While the concept of Kremo is great, the staffing has always been really terrible. I’ve been coming here since it opened and have at most seen three employees, usually two or tonight just the one. He’s happy to bring up the register and take people’s money but took 20 minutes to put out two bowls of the standard ice cream Menu with no modifications and there are at least 15 orders that came in after ours. The rent here has been raised substantially and I believe this is a personally franchise so hoping that operating cost or staffing can change before we hit spring break or the busier days and months coming. If we had not beat the rush we would’ve left. Pictures of the women’s bathroom just to show it had not been checked in a while, although I cleaned it up myself as much as I could

The kids loved their ice cream but it definitely takes a while for the staff to make it. It's rolled so it's a lot of manual work for the staff. The employees were really nice. Id return sometime.

I came here to get my fix of rolled ice cream. Chose the coffee flavored one. The experience was underwhelming to say the least. The staff looked disinterested and bordered on being rude. Clearly overworked or untrained. They were short staffed, and took forever to serve customers. My ice cream barely had any coffee flavor. I won’t be back.

Quick service. Ice cream just way overpriced for what you get. It is tasty and I did enjoy it. The store needed cleaning. Only one other customer in the store, 2 employees playing on their phones while there was food on the floor and dirty tables.

2 stars because the ice cream was good (I didn’t like the Oreo cheesecake my boyfriend had, it was way too rich, but cherry berry was quite tasty) This place needs a lot of work. We arrived and it was very crowded so I wasn’t surprised there was no “welcome” greeting but very quickly it became clear that everything was chaos. We waited in line for over 20 minutes, despite there being only 2 people ahead of us. There were no names or order numbers taken, so every time a finished order would be called out just by the flavor, so customers are I guess expected to just keep track of everyone who ordered ahead of them? When we were next in line, no employee looked at us or greeted us for another 10+ minutes as they were so backed up with orders. There was no organization of set jobs, and ever