KFC

They don’t serve sweet tea. Every kfc serves sweet tea. They did not allow us to order 5 drumsticks… something I have ordered a million times at other kfc and lee’s restaurants before. Then when we asked for clarification they yelled at us that it couldn’t be ordered unless it was with other types of chicken. I am literally from Kentucky and sad to say I will never come back here even though this is where I currently live!

Husband picked up KFC n Mineral Point Rd, Madison, thru drive-thru and drove home, about 10 - 13 minutes. Chicken was very dark and extremely dried out. Called there for over 45 minutes and constantly got recording saying they were busy and to call back. Finally got thru over an hour later. Mgr. would not give us a credit, said we had to drive back there. I even took pictures of how dried out all the chicken was. We will Never waste money by eating there again and Do Not recommend this place. So sad. I have only ever posted about 1 other place before. When l went to a local laundromat and there was black mold all under the rubber flap the water has to splash against to process adding your soap to your wash. So you essentially added mold to your laundry.

Bad food, bad service, long waits, understaffed. I could have thawed some frozen chicken and fried it myself faster than the last order took to get. Sat waiting to order for 20 minutes while one middle aged hispanic woman did her best to work the drive through and the counter. Took another 25 minutes to get the food and it wasn't even hot when I got home 5 minutes after receiving it. Garbage bag ended up eating it. Didn't complain either. New target market I guess.👎👎

Whoever is on the evening crew tonight, November 4th, is doing an outstanding job! The drive-thru was really busy, but the employees were friendly and efficient. One item was missing from my order, but they went above and beyond by making a fresh batch and included cookies in the bag when I went back through the line. The person at the window was cheerful and did a great job.

The person who took my order misheard me and we ended up with some items missing from the order. At the window we politely asked if we could just add the items onto the order and the manager immediately escalated by yelling at us and telling us to never come back 🙁🙁🙁 We had tried coming to this KFC 2 other times around 1pm and they were closed, we were really excited to see them finally open today but now after this experience we will not be coming back (as requested by the manager).