John & Mary's A-Bomb Subs

My very 1st time here and customer service felt familiar. There were 2 people in the restaurant before me and I noticed how friendly the guy taking the orders was. When he took care of my order he made me feel very welcomed to be in this establishment. This gave him major brownie points 💖 food was decent, a little salty but overall I was satisfied.

The food here was genuinely very good — my Big John and the burgers were excellent, and that’s the only reason this isn’t a one-star review. Unfortunately, the customer service was some of the worst I’ve experienced at a restaurant. From the moment we ordered, we were met with unnecessary attitude and disrespect. We ordered normally, said nothing out of line, and were just waiting for our food when, about five minutes in, a manager loudly yelled at us to “go sit down” in a very aggressive and unprofessional way. It felt completely uncalled for and set the tone for the rest of the visit. Most of the staff showed little to no customer service skills, with one clear exception — the guy who made my Big John. He was calm, respectful, and honestly the only person there who seemed to understand

This establishment is the kind of place I wish I could eat at every day I went there for the first time not too long ago, and a friend and I had lunch. My companion had the eggplant parm sub. While I had the combo. We were both in store for a surprise. This establishment features on-site dining, as well as Take Out, and delivery. The subs were ready in no time and brought to the counter on a tray. My companion said she would carry them to our booth. The surprise was not only the size, but also the amount of fillings in both. Absolutely delightful! It was a most enjoyable eating experience. We were able to take our time eating as there is ample seating. They even supply enough napkins to keep face and hands clean during and after eating. The staff are wonderful, very out going and pleasant.

Have been ordering here since I moved to the neighborhood 5 years ago. Have never had an issue with the food or service, and I understand as I worked in restaurants in both the front and kitchen for 15 years. As someone who cooked late night at a restaurant, nothing is worse than an order with 5 minutes left. Today I called to order at 7:45, 15 minutes before close. Person answered the phone like they were open, I said I wanted to place an order for pickup and was abruptly told by the woman on the phone, "Were closed." To me, why answer the phone if you're closed. I have made food for customers 5 minutes before closing as the kitchen closed 1 minute after, not 15 minutes before. I guess I guess you need to order at least 1 hour before they close, bc who knows what the time limit is as most

For me this place had a very average chicken finger sub though I guess this place is known for them. I had that and ordered a stinger sub as well and was overall disappointed by my meal. The fries were also just okay and I saw them simply reheat my fries in fryer as I walked over to counter vs a fresh order since they say out for awhile. There's pretty sandwiches in area to try. Don't get caught up in the hype.