Jimmy John's

I typically get a turkey tom on Fridays for lunch. The shop is clean with fun anecdots on the wall, staff is helpful and quick. The food choices are a step (or 2) above Subway Sandwiches. I am a repeat customer.

With the service I received today.I really hope freaky fast is no longer part of your logo. If so it is a misnomer. We ordered ahead, and I still had to wait. And with sadness, the boy at the window did not even say thank you or barely any words. I know life is changing and with that.Why can't customer service be better instead of worse.

I frequent this establishment on a weekly basis and quality of preparation of sandwiches is significantly going downhill. From opening up a sandwich with the wrapper of the cheese still attached to the inside of the sandwich, to meat being very sparse and not evenly distributed in the sandwich, to tomatoes being added when asked without. I think maybe freaky fast should be slowed down and quality should be increased!

I ordered a free sandwich for my birthday, a new cookie, and tipped as if my sandwich wasn't free for the delivery driver. The order apparently took a half hour to make and I have no idea how long to deliver because the app was not updated to tell me that my order had arrived. Our apartment buildings have locked doors and the order was left outside on the porch in the rain indefinitely. The bag was wet. So I guess I've got to decide if this is worth eating or not when I don't have a lot of lunch options (which is why I ordered in the first place) to have instead. Extremely disappointed that there was zero communication on this one until I called the store after an hour to then be told it was delivered. Guess I need a new lunch delivery place from now on.

They had no delivery drivers so they used Uber eats. I now have no food and I'm out 40 dollars because I don't have an Uber eats account and cannot try to contact the driver that claimed to deliver it. And the girl on the phone said there is nothing that can be done that I have to contact Uber eats, when I didn't order through that app in the first place they were the ones to set up that delivery. The child on the phone told me she was sorry and she can't do anything about it. I had to request a manager call me. Never again. If I wanted it through Uber eats or doordash I would've ordered it that way, I Don't even have an Uber eats account to call them with. Apparently customer service training is not important.