Jimmy John's

Ordered on app to pick up in drive-thru. Told me to pull around since I ordered via app - so did as I was told. Waited for ~5 min behind a car. Then I was up next. He thought I had a different order then asked my name and closed window. I waited. And waited and waited. One guy was doing a lot of work making sandwiches as fast as possible but another lady was doing something further back - couldn’t see - and other young man (who asked my name) seemed to be just trying not to get in way. They helped a woman (who came in after I was at window) and I later saw her waiting. Another man came inside and ordered. It was prob 15 min now at this point. I knocked on window. The young men looked at me and ignored me. I wanted to just say forget about it! Like I don’t have time for this! But instead th

Freaky FAST, what Jimmy John's slogan is.... I tried to place an order online but keep getting an error stating I had an "invalid address" which was a obnoxiously long series of numbers, after several tries I just called the store....and the problem perpetuated! I called the store, placed my order with a young female the she said to hold, I then over heard her say to an older male, hey...WE DONT HAVE ANY DRIVERS then the voices trailed off and there was silence. She got back on the phone, took my credit card info and I quote, "IT WILL BE THERE SHORTLY". 30MINS PASS...so much for FREAKY FAST, I called the store and asked about the status of my order and she goes, " we had to outsource a driver and my food is on the way". I hung up then got a text from UBER EATS, it said the ARRIVAL TIME

Ordered online specified NO onions, I can't eat them, and please cut in half ... well it was loaded with onions and not cut.

Several times I've ordered delivery and after 30 minutes I'd call for an update. Those times they would tell me there was no driver to deliver the sandwich. Why wouldn't they let a customer know if they can't complete an order. So what they were just planning on keeping my money? Last time this happened they offer to get a third party to deliver it for a delivery fee of 4.99 after my order already charged me 4.00 for delivery, so 9.99 to get my 11$ sandwich delivered.

For starters I placed an order online for me and my significant other, and I had place curbside pickup. I spent over $50 and I specifically had put no onions on all of my sandwiches unfortunately there were onions on all the sandwiches and we are highly allergic to onions. Then the customer service was trash I literally called the store to tell them that I was outside and come to find out called in this morning the person that was working last night was actually one of the managers/supervisors it was the one who told me oh you can come inside and get it. Not to mention when I pulled up in front of the store the so-called manager was leaning on the counter on the phone granted there were no customers in the store.. just very rude.