Jersey Mike's Subs

Message to the owner. Your business is understaffed. That said, your employees are courteous and hard working but they need help as it's impossible for them to fill orders in the time quoted on the app. I buy food from Jersey Mike's all over the country and this is the first time I've been disappointed. The wait was so bad I almost left without my food.

Waited a couple minutes before being asks if they could help me even though no one in line. I give her my order and she proceeds to grill area so I think she is making my steak and cheese. Another customer comes in and orders a steak sandwich. More customers come in and get their sandwich and nothing for me it the lady behind me. Finally someone asks what I ordered and I tell her so she can’t find my sandwich so makes a new one. I asked for no jalapeño. Get home to eat and full of jalapeños. So I call and talk to manager. She said she can give me a free sandwich next time or she can give me a refund and make me a new sandwich. I said ok. I drive back there and sandwich is ready and I mentioned refund and she says no. I told them this is the worst service I have had here and it’s

You really need to find better Employees. You likely know this and don't care. They don't speak English, they're very lazy and dont want to be there. The food is not fresh. The store is nasty, nobody cleans. And you charge top dollar for this?

Wish I could rate this a ZERO!!!!! Horrible service!!! Ordered my food at 6:24pm tonight… here it is 7:05pm & I am still waiting for my food. It was supposed to be ready by 6:40pm. I’m getting “they are working on it” every time I ask.. it’s not even that busy. This has been the 3rd time, this has happened to me.

Gone downhill! Sadly, each time we've gone here recently we've had to wait 20-30 minutes past our pickup time and the staff doesnt even start to make it until at least 10-15 minute after it was supposed to be ready. They seem to be scrambling to figure out what's in each sandwhich and to effectively communicate with customers, too. Business is extremely understaffed and this needs to be addressed as well as quality control. Order has frequently been wrong, too.