Jersey Mike's Subs

I placed an online order for the big kahuna. It is supposed to be a hot sandwich. I picked it up and it was cold. The cheese was barely melted. I could not eat it. I am so disappointed in this location.

Service is a 2 star because the male worker Friday March 6th was fairly rude, unfriendly, and very uninviting. Also seemed to be bothered by people ordering food. The rest of the employees were kind. Food was generally fine just very sloppy and hard to eat.

I was at this location one time before and I didn't get the Jersey Mike craze. I honestly didn't like it and never went back. I tried it again after my son gave me some of his sandwiche that he had, I was like oh, that's pretty good. So I decided to give it a 2nd try, well let me tell you, Jersey Mikes have redeemed themselves. I ordered 2 # 43 which is the chipotle Philly cheese steaks on rosemary parmesian bread, one with onion, no peppers, the other with onions and peppers. Even tho they made the order wrong, not sure how that happened, they offered to remake the sandwich (the one missing the peppers)and I thought why waste food and said no. They did make the peppers and put them in a bowl for me. This sandwich is absolutely fantastic. Literally it was so good. The meat wasn't dry or g

Pick up customer in front of me was told they are making their sandwiches on wheat bread if that’s ok because they ran out of white bread. I gave cashier my name, she grabbed my order for me. Never said a word about my white bread that was ordered. Got home and opened sandwich to find NOT white bread. Not sure why the website doesn’t reflect when they run out of something. Do they sub out meats as well? Tried to call the store to get refund 3x but no one answers the phone. They have my phone number and email address. I would have told them to CANCEL my order IF they called, emailed or texted to ask me about changing the bread and saved myself a trip and aggravation . **update:I did reach out to owner the day he responded to me with info he requested and haven’t received any response from

Use to love the team here but seems looks things hangs been Changing lately, All that being said the supervisor working tonight needs some major re-training in customer service. If someone is calmly & respectfully explaining something to you over the phone, cutting them off and asking them to call back tomorrow because your to busy is not acceptable. I didn’t order this food for Monday I ordered It for Sunday evening, I have no dinner now and all I wanted was to ask was if I could be there in 5 minutes would you replace the sandwich. I guess now I will just go F#%} myself. Do better and I will change the review.