Jack's Family Restaurant

My experience today was great. The service, the food, and the atmosphere was very nice. I tried the strawberry milkshake with my order and it did not disappoint me. Everything was fresh and delicious. They have brought the bologna sandwich back for now, and l have to let my mother know - she enjoys their smoked, beef bologna! Thanks Jack's! You're the BEST! Sincerely, Barbara King Memphis, TN

Today the drive through was extremely busy so I decided to go in. There were only 4 people that I could see working, doing their best, I assume. I finally got greeted and waited on, to not be able to eat my food. There was a black rubber piece of something in my grits. 😠

Nasty attitude out the book. My aunt/mother wanted something to eat and damn they are so rude. Barely let her order the food, they better be glad that I didn’t cussed them out. That nasty food anyway and plus there was no one else in line so why the rush. Oh and yeah the little skinny lady I think was the manager, she was rude too

Ordered each meal time(*4:51meal1*,*4:57meal2*,*4:58meal3*)5:10 begin to test meals 2&3, *5:23 the apple pie made it for meal 1 after meal 3 received the strawberry pie which supposedly been for meal 1* Chicken sandwich was so good I didn't need the bread to be honest. I thought it came with a sauce on the sandwichs though. But it was pretty good. Pies was said to be good as told by testers of mine. Although one was not happy for the wait of the apple pie. She said though it was worth the wait. Decent price.

This isn't the staff's fault - It's ownership or management that is failing - Submitted two large orders for an event over 24 hours in advance - Arrived on time and had to wait 30 minutes as the restaurant was very busy with drive thru customers and understaffed - The staff was working hard and hustling - Again, not their fault. Why invest all this money in an attractive new building and then cheap out on staffing?