Jack's Family Restaurant

Had a very unpleasant experience tonight. Went through drive thru. They didn't have what I wanted so I opted for a chicken sandwich and fries. They had me park. I waited for about 20 minutes and went inside. It was ready. The employees just weren't paying attention because they were standing around talking. My fries were old and cold. Last time I will visit this location. Luckily, I'm in town only a week.

The location is getting cheap. This is what 4 chicken fingers look like. I stopped getting the snack and dinner a long time ago because they don’t put a small fry on the side. Just enough to fit in this paper bowl. They use this size proportion for the snack and the dinner. On the upside, they were polite.

The Centreville, Alabama location has the worst service of any of the locations II have been to. It has been that way for YEARS!! Also always having you pull forward at the drive thru also! Now,, All the locations are advertising the catfish basket BUT, All of them have signs that they are OUT OF FISH. They have been out of fish for DAYS!! I am done with Jack's!! A lot of the employees are too busy going outside to smoke next to the entrance all the time also!!

The breakfast crew are no nonsense! I stop here almost every morning to get a fresh breakfast sammich from hard working individuals, in a very timely manner. Not sure what changed, but now they’re just mean slow. Watched an employee pick up a piece of cardboard off the floor and wave it over all the food. Now I have to go to Tuscaloosa to eat anything.

Fast , great customer service, hot and fresh breakfast! I’m highly impressed with my visit I’ll definitely return to this location 10/10! Great job Jack’s